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A FREE online feature to print off and read. Written by Kathleenruth
 
   
   

10 steps to Personal Power

©Nursing Times 2002.Reproduced with permission. An original article written by KathleenRuth Hadikin for Nursing Times . This article appeared in the August 6, 2002 issue (Volume 98, Number 32)

Some of the myths that abound about bullying suggest that 'there is nothing anyone can do' about it and that it is 'up to management to deal with it. In my experience, however, there is much that we can all achieve as individuals, as colleagues and as an organisation.

People who are bullied tend to be individuals who lack belief in themselves and are often overly self-effacing. They sometimes try too hard to please others in an effort to be liked. I always ask my clients to be selfish enough to put their own needs before those of others. If you are the target of bullying, being selfish could even save your life.

The tragic case of Birmingham postal worker Jermaine Lee, who committed suicide three years ago as a result of workplace bullying, is a typical example. On one occasion he was trapped in an office as one senior manager threatened him while another stood guard.

I am often asked what can be done in such circumstances. My response is always to advise: 'Don't get into them in the first place.' Recognising where you have a choice - and can therefore make a difference to the outcome - is essential to avoid finding yourself in physical or psychological danger.

This involves a greater degree of self-awareness, courage, selfishness, and sense of self-preservation than perhaps many of us are accustomed to. I recommend the following 10 steps as the first on the road to reclaiming your personal power and living a bully-free life.

 

1. BECOME SELF-AWARE

Start noticing your own feelings. Keep a journal. What are you comfortable with and what is not OK with you? Recognise where you might have a choice about avoiding situations in which you feel uncomfortable.

               

2. STOP TOLERATING

Don't laugh it off if you are not comfortable with it. Begin by making a list of what you are currently tolerating. Once you are really sure about what you are not comfortable with, make a point of not tolerating it.

   

3. SET PERSONAL STANDARDS

Once you have identified a behaviour that you are tolerating and are not comfortable with, you can raise your personal standards to the level of what you are willing to tolerate.

Set your personal standard and express it in a statement. For example:'I am not comfortable with people smoking while I'm eating lunch' or 'I am not comfortable when sister Jones continually questions my practice.' Try to identify specifically what makes you uncomfortable.

   

4. ESTABLISH STRONG BOUNDARIES

When we raise our standards we put a boundary in place to protect our new standards and to let others know what we will no longer tolerate.

Boundaries enable us to be with others without suffering from the effects of their behaviour. Learning the language to use in setting boundaries is essential for our barriers to be effective. They should always be about us and not the other person, so we do not get into accusations or finger-pointing. After all, you want to negotiate a change in behaviour from the other person.

Poor boundary-setting: 'Sister Jones, I am doing my best here. I don't know why you have to question me all the time in front of my clients and embarrass me. You deliberately humiliated me last week and I don't know what I've done to deserve it.'

This may or may not be true. However, the intention at this stage is to have a clear and simple communication. The above example is too long and assumes that we know why the other person did what they did.'You deliberately humiliated me' is an accusation. The person this is aimed at puts up their defences and prepares to launch a counter-attack. They are not listening. You have not succeeded in setting your boundary, and you may have escalated the tension.

Effective boundary-setting: 'Do you know I feel embarrassed when you question me in front of clients?' It is not about them. It is about informing them how you felt about what they did. Pay attention to your tone of voice and try to use a neutral tone without any emotional charge. Say your piece and then be quiet. Let them fill the silence.

Once you have strong boundaries, it takes courage and practice to assert them. Practise with less intimidating colleagues. Having strong boundaries is not a genetic trait. It is simply a skill and we can all learn it. If you feel you are not making headway, do not get into a debate or an argument about how or why you feel like this. If you are not being heard, simply walk away.

 

HOW BULLIES SELECT THEIR TARGETS

More than anything else, the bully fears exposure of his or her inadequacies and incompetence. Your experience, popularity and competence unknowingly fuel that fear. So you may be a target for bullies if you:

  • Are good at your job;
  • Are popular with people;
  • Are the expert and the person to whom people come for professional or
  • personal advice;
  • Have a strong sense of integrity;
  • Refuse to join an established clique;
  • Are older than most of your peers.

Source: Bully OnLine

 

EVENTS THAT MAY TRIGGER BULLYING

  • Reorganisation;                                  
  • Appointment of a new manager;
  • Your performance unwittingly invites unfavourable comparison with the bully's lack of performance;
  • Refusing to obey an order that violates rules or is illegal;
  • Standing up for·a colleague;
  • Blowing the whistle on incompetence, malpractice, fraud or illegality;
  • Challenging the status quo;
  • Recognition for your achievements;
  • Promotion.

Source: Bully OnLine

 

5. VISUALISE

In a bullying situation, the target often obsesses about the bully. Spending a lot of time worrying about what might happen only increases fear and the potential for stress-related illness to occur. Gaining control over our worrying thoughts is effective in reducing fear and stress. When we worry, our mind plays out a series of increasingly worst-case scenarios. As soon as you notice this happening, bring yourself right into the present moment. Remind yourself where you are.


'You deliberately humiliated me' is an accusation. The person this is aimed at puts up their defences and prepares to launch an attack. They are not listening.


Look around the room. Check the time. Remind yourself what you are doing. Then imagine a best-case scenario. Imagine the bully and you in a situation in which he or she is the most helpful, pleasant, cooperative person you have ever met. Forget what your experience of them has been to date, and make your best-case scenario really positive and fun. Enjoy it. Pay attention to how you feel. Feel it.

Once you have created your best-case scenario, play it over in your mind at least three times a day. Each time, notice how you feel. For example: Janet Henderson was a midwifery lecturer who was being bullied by her head of department.  Experience told her that this woman would be sarcastic, unhelpful, ignore her, ridicule and rubbish her work and ideas. Each day, on seeing her boss, Janet would experience anxiety, sweating and palpitations. Her fear was unbearable and she was considering leaving her post. She began to create an imaginary scene in which her boss was sitting in her office smiling at her. In Janet's 'best-case scenario', each suggestion she put forward was welcomed and praised, and the session would end with her boss acknowledging her contribution and thanking her for her input.

Janet visualised this scenario at least three times every day for weeks. When she started this exercise, she experienced anxiety at the thought of her boss. Gradually, she began to be able to imagine, think and speak about her boss without experiencing anxiety. Finally, she reached a point where she could deal with her in reality without feeling anxious.       

6. RELAX AND BREATHE

When you are in a real-life situation at work, pay attention to how you are breathing and stay relaxed. Notice that when you  panic you hold your breath. Make a point of breathing deeply and regularly. Relax your shoulders and neck.

Try this exercise: pull your shoulders backwards and downward, and straighten your neck as much as you can. Hold this position for five seconds, then stop. Allow your shoulders and neck to fall into their natural position. Feel the muscles in your neck and back relax. Feel the blood flow back into your neck.

Practise this technique so that you can do it anywhere, at any time, particularly when you are busy.         

7. CREATE A FORCE FIELD

Using your imagination, create a protective field around you. Imagine that it is like a suit of armour and that nothing can harm you. Practise this visualisation until you can do it quickly and easily. When you are in the presence of the bully, visualise your shield being in place and that everything they say or do merely strengthens it.

In addition to visualisation, for example, Janet also imagined that she had a glowing force field around her that nothing could penetrate. Knowing her boss' anger was all about her boss and not

about Janet, she needed the field to enable her to deflect any anger that was thrown at her. In reality, it reminded her not to take on board any sarcasm, but rather to hear the message in what her boss was saying and respond only to her words.     

8 ACT 'AS IF'

When confronted by the bully, act as if they are their best version from the best-case scenario you envisaged. Act as if they are going to respond positively to everything you suggest. This helps you to be yourself and ensures that you are not behaving differently because of your fear.   

9. BE YOURSELF

Don't try to please or placate the bully. Changing your behaviour to please the bully only draws you more into his or her game. Keep a clear sense of who you are and what you are comfortable with.   

10. DON'T REACT, RESPOND

Don't allow yourself to fall into making knee-jerk reactions to whatever the bully is saying or doing. This is what they love and you are playing their game. Breathe deeply before giving a slow, considered response. Suddenly, you are no fun any more and they will want to pick on someone else.       

By combining the above techniques you will be perceived as a different person in the workplace. By changing how you behave, you force the bully to respond to a different person: someone who does not play his or her games. Be selfish enough to put your needs first. It takes courage to change our behaviour - assert ourselves and do things differently. Confidence is the reward.

Nurses can also offer great support to bullied colleagues, who often feel helpless and isolated. It is worth asking yourself whether a colleague is being bullied if they have previously been confident, competent and outgoing, then change and become clumsy and less competent, appear anxious, depressed, withdrawn or fearful, and perhaps drink more than usual.

Keep in touch, help maintain a support network, encourage them to stay in touch with friends and colleagues, involve them in social activities and, most importantly, boost their self-confidence by offering positive feedback.NT

 

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